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User Guidehttp12

Frequently Asked Questions

On this page, we have collected the most frequently asked questions about our products and services. If you do not find the answer to your question, Contact Us

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Payment Questions
Which Payment Methods Are Supported?

Aproxy offers six convenient payment methods, and you can choose any one according to your needs:

  1. My Wallet: Use your wallet balance on the Aproxy platform to make payments.
  2. Alipay: Complete the payment via Alipay.
  3. Cryptocurrency: Support payments with cryptocurrencies such as Bitcoin, Ethereum, Binance Coin, and USDT.
  4. Credit Card: Make payments using Visa, MasterCard, and other credit cards.
  5. Local Payment: You can choose platforms like WebMoney for payment.
How Long Does It Take for the Package to Be Added to My Account After Payment?

The package will be credited immediately after successful payment.

If you encounter any issues, please send a screenshot or a video of the issue to the official email, and we will assist you promptly.

How to Check the Validity Period of Your Package

1.After logging in, click on your username in the top right corner and go to the "Account" page.

2.On the right side of the page, click "Billing History" under the proxy type you want to check. You will find the package's validity period listed under "Package Cycle" in the order details. You can also view and download the invoice. Additionally, use the filtering options at the top of the page to search by order number or date.

For example, if you select the date range from 2025-01-25 to 2025-01-26, you will see that the expiration date for the first proxy package is 2025-01-26 15:26:40. The same steps apply to other proxy types like unlimited residential or static residential proxies—simply click "Billing History" under the relevant traffic type to view the details.

What Should I Do if My Account Information is Incorrect During Payment?

If there is an issue with your account information during payment, please contact us and attach a screenshot or video of the problem.

Send the details to our official email, and we will assist you in transferring the funds to the correct account.

How to Get Discounts?

Our website regularly offers various promotional activities, so you can stay updated to get the latest discounts. Additionally, you can contact the business manager through the Aproxy website to apply for extra discounts.

Official email: [email protected]

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