Refund Policy

Thank you for choosing Aproxy (Website: https://aproxy.com/). We are committed to providing stable and efficient proxy services. If you encounter unavailability or service quality issues during use, we will offer refund support based on the following terms.

We accept refund requests under the following circumstances:

1. Service Unavailable: Unable to successfully connect to the proxy after purchase, or the provided IPs are completely unusable, and the issue is not resolved within 48 hours after contacting customer support;

2. Major Malfunction: Systemic issues that cause prolonged service disruption (more than 24 consecutive hours);

3. Duplicate Payment: Multiple charges for the same order due to technical issues or user error;

4. Other Special Cases: Refunds deemed reasonable by our evaluation.

1. User operation errors or misconfiguration causing service inaccessibility;

2. Connection issues caused by the user's network environment or conflicts with third-party software;

3. Orders with significant traffic usage or used for more than 48 hours (unless there are severe service quality issues);

4. Free trials or promotional gift packages are non-refundable.

Please contact us via email at [email protected], providing the following information:

1. Order number;

2. Registered email address;

3. Screenshots or a description of the issue;

We will respond within 1–2 business days;

Once approved, refunds will be returned to the original payment method within 3–7 business days.

Aproxy reserves the right of final interpretation of the refund policy;

In cases of refund policy abuse (e.g., repeated purchases followed by refund requests), we reserve the right to deny service and refuse refunds;

All refund policies apply only to product orders purchased through the official website (https://aproxy.com/).